Privacy Policy — Your Data at 2gt99
At 2gt99, the privacy and security of our players' personal information is a responsibility we take seriously. This Privacy Policy explains exactly what data we collect, how we use it, who we share it with, and what rights you hold as a player based in Bangladesh.
The cards below summarise our core privacy commitments. The full legal detail is in the sections that follow — all of which are binding.
SSL-Encrypted Storage
All personal data stored on 2gt99 servers is protected by 256-bit SSL encryption. Sensitive fields such as payment credentials are never stored in plain text.
No Data Sold to Third Parties
2gt99 does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. Your data is used solely to operate and improve our platform.
Your Data, Your Control
Registered players may request access to, correction of, or deletion of their personal data at any time by contacting our support team at [email protected].
Secure Payment Data
Payment details processed via bKash, Nagad, Rocket, and Upay are handled directly by those payment providers. 2gt99 does not store full payment credentials on our own servers.
Transparent Cookie Use
We use cookies strictly for session management, analytics, and platform functionality. We do not deploy advertising trackers from third-party ad networks on our platform.
Defined Retention Periods
We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law. Accounts closed for more than five years are subject to anonymisation or deletion.
1. Data Controller Information
For the purposes of this Privacy Policy, the data controller responsible for the personal information you provide to the 2gt99 Platform is the operator of 2gt99, accessible at https://2gt99.app (the "Platform"). References to "2gt99", "we", "us", and "our" throughout this document refer to that operator.
If you have any questions, concerns, or requests relating to the manner in which your personal data is processed, or if you wish to exercise any of the privacy rights described in this Policy, you may contact us at any time. Our support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6). All privacy-related enquiries should be directed to the following address (plain text — not a clickable link):
2. Information We Collect
2gt99 collects personal information from you in a number of ways — directly when you provide it to us, automatically as you interact with the Platform, and from third-party sources where applicable. The categories of personal information we collect are described below.
Information You Provide Directly
When you register a player account, complete identity verification, contact our support team, or interact with any feature of the Platform, you may provide us with the following categories of information:
- Identity Data: Your full legal name, date of birth, gender, and national identity number (where provided for KYC purposes).
- Contact Data: Your email address, mobile phone number, and residential address (including city, district, and postal code in Bangladesh — for example, Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar).
- Account Credentials: Your chosen username and a hashed (non-reversible) representation of your password. We never store your password in plain text.
- KYC Documentation: Copies of government-issued identification documents (national ID card, passport, or driving licence) and proof-of-address documents (utility bills or bank statements) submitted to satisfy our Know Your Customer obligations.
- Financial Data: Records of your deposit and withdrawal transactions including amounts in Bangladeshi Taka (BDT), payment method type (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank), and transaction reference numbers. Full payment account numbers are not stored by 2gt99.
- Communications Data: The content of messages, enquiries, or complaints you submit to our customer support team via any channel.
Information Collected Automatically
When you access or use the 2gt99 Platform, certain technical and behavioural data is collected automatically via standard web technologies:
| Data Category | Examples | Purpose |
|---|---|---|
| Device & Technical Data | IP address, browser type, operating system, device identifiers | Security, fraud prevention, platform compatibility |
| Usage Data | Pages visited, time on page, navigation paths, game sessions played | Platform analytics, UX improvement |
| Session Data | Login timestamps, session duration, logout events | Session management, responsible gaming monitoring |
| Geolocation Data | Country and region inferred from IP address | Eligibility verification, compliance |
| Cookie Data | Session tokens, preference cookies, analytics identifiers | Authentication, personalisation, analytics |
Information from Third-Party Sources
In limited circumstances, 2gt99 may receive personal information about you from third-party sources, including identity verification service providers used for KYC checks, fraud prevention databases, and payment processors confirming the status of your transactions. Information received from third parties is used only to supplement the data you have already provided and to fulfil our legal obligations.
3. How We Use Your Information
2gt99 processes your personal data only for specific, legitimate purposes. The table below identifies the key purposes for which we use your information and the legal basis on which each processing activity rests.
| Purpose | Legal Basis |
|---|---|
| Creating and managing your player account | Performance of a contract |
| Processing deposits and withdrawal transactions in BDT | Performance of a contract |
| Verifying your identity and age (18+ compliance) | Legal obligation; legitimate interest |
| Detecting and preventing fraud, money laundering, and abuse | Legal obligation; legitimate interest |
| Providing customer support and responding to complaints | Performance of a contract; legitimate interest |
| Administering bonuses, promotions, and loyalty rewards | Performance of a contract |
| Monitoring responsible gaming metrics and applying player-requested limits | Legal obligation; legitimate interest |
| Improving Platform features and user experience via analytics | Legitimate interest |
| Sending service-critical communications (account, transaction, security alerts) | Performance of a contract; legitimate interest |
| Sending optional marketing communications about promotions (with consent) | Consent (withdrawable at any time) |
2gt99 does not use your personal data to make fully automated decisions that produce significant legal effects concerning you without human review. Where automated tools are used for fraud screening or bonus-abuse detection, a human review is conducted before any account action is taken.
4. Sharing Your Information
2gt99 does not sell your personal data. We share your information only in the limited circumstances described below, and only to the extent necessary for the relevant purpose.
Service Providers and Processors
We engage carefully selected third-party companies to assist in operating the Platform. These service providers act as data processors on our behalf and are contractually bound to process your personal data only in accordance with our instructions and to maintain appropriate security standards. Categories of processors include:
- Identity and age verification providers (for KYC and AML compliance).
- Payment processing partners handling transaction routing for bKash, Nagad, Rocket, Upay, and bank transfer methods.
- Cloud infrastructure and hosting providers that store Platform data in secured data centres.
- Analytics platform providers that help us understand aggregated usage patterns (data is pseudonymised before transmission).
- Customer support software providers through which support tickets and chat conversations are managed.
Game Suppliers
Game content on the 2gt99 Platform is provided by third-party suppliers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game, limited technical session data (such as a session token, stake amount, and game outcome) is transmitted to the relevant supplier to enable game delivery and fair-play verification. This data sharing is governed by our agreements with each supplier and is limited to what is strictly necessary for game operation.
Legal and Regulatory Disclosure
We may disclose your personal data to law enforcement agencies, regulatory authorities, or other third parties where we are legally obliged or entitled to do so — for example, in response to a court order, to prevent fraud, or to comply with anti-money laundering obligations. In such cases, disclosure will be limited to the information specifically required.
Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of 2gt99's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any changes to the privacy terms that may arise from it.
5. Cookies and Tracking Technologies
The 2gt99 Platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure user experience. A cookie is a small text file placed on your device when you visit the Platform. The following categories of cookies are used:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session authentication, security tokens, load balancing. Required for the Platform to function. Cannot be disabled. | Session / up to 24 hours |
| Functional | Remembering your language preference, display settings, and responsible gaming limit configurations. | Up to 12 months |
| Analytics | Aggregated, pseudonymised data on page visits, game interactions, and navigation paths. Used to improve Platform performance. | Up to 24 months |
Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling strictly necessary cookies will impair the functionality of the Platform and may prevent you from logging in or accessing certain features. Disabling functional cookies may cause your preferences to reset on each visit. Disabling analytics cookies will not affect your ability to use the Platform.
Instructions for managing cookies in popular browsers are available from the respective browser's help documentation. 2gt99 does not use third-party advertising cookies or cross-site tracking technologies.
6. Data Security Measures
2gt99 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security framework includes:
- 256-bit SSL/TLS Encryption: All data transmitted between your browser or device and the 2gt99 Platform is encrypted in transit using industry-standard TLS protocols.
- Encrypted Data at Rest: Sensitive personal data fields, including identity documents and financial records, are stored in encrypted form in our databases.
- Access Controls: Access to personal data within 2gt99's internal systems is restricted on a strict need-to-know basis. All staff with access to personal data undergo background checks and receive regular data protection training.
- Multi-Factor Authentication: Administrative access to Platform systems requires multi-factor authentication. We also encourage players to enable any available account security enhancements on their profiles.
- Penetration Testing and Vulnerability Scanning: The Platform is regularly subjected to independent security assessments to identify and remediate potential vulnerabilities.
- Incident Response: 2gt99 maintains a documented data breach response procedure. In the event of a breach that is likely to result in a risk to your rights, we will notify affected players without undue delay.
While we take every reasonable measure to protect your data, no system is entirely impenetrable. You can help protect your account by using a strong, unique password, not sharing your credentials, and contacting us immediately at [email protected] if you suspect any unauthorised access to your account.
7. Data Retention
2gt99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required or permitted by applicable law. The following retention principles apply:
- Active Accounts: Personal data associated with an active player account is retained for the duration of the account relationship.
- Closed Accounts: Following account closure, we retain personal data for a minimum period of five years to comply with anti-money laundering record-keeping requirements and to defend against any legal claims that may arise.
- KYC Documents: Identity and address verification documents are retained for five years from the date of submission or from the date of account closure, whichever is later.
- Transaction Records: Financial transaction records, including deposit and withdrawal histories in BDT, are retained for a minimum of five years from the date of each transaction.
- Support Communications: Customer support correspondence is retained for three years from the date of the last interaction, after which it is deleted or anonymised.
- Analytics Data: Pseudonymised analytics data is retained for up to 24 months before being deleted or further aggregated into non-identifiable statistical summaries.
When personal data is no longer required for any retention purpose, it is securely deleted or anonymised in accordance with our data disposal procedures.
8. Your Privacy Rights
As a player on the 2gt99 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with sufficient information to identify your account and the specific right you wish to exercise. We will respond to all verified requests within a reasonable timeframe.
Right of Access
You have the right to request a copy of the personal data we hold about you. We will provide this information in a structured, commonly used format. An access request will be fulfilled within 30 days of receipt of a verified request.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may update basic profile information directly through your account settings, or contact support for changes to verified identity records.
Right to Erasure
You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (for consent-based processing), or where there is no overriding legal basis for continued retention. Please note that we may be unable to fulfil erasure requests in full where retention is required by law — for example, for KYC or financial record-keeping purposes.
Right to Restrict Processing
You may request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being verified following a rectification request, or pending the resolution of an objection.
Right to Data Portability
Where processing is based on your consent or the performance of a contract, and is carried out by automated means, you have the right to receive the personal data you provided to us in a structured, machine-readable format, and to request that it be transmitted directly to another controller where technically feasible.
Right to Object
You have the right to object to processing of your personal data where that processing is based on our legitimate interests. We will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests, or where processing is necessary for the establishment, exercise, or defence of legal claims.
Right to Withdraw Consent
Where processing is based on your consent — for example, the receipt of marketing communications about 2gt99 promotions — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. You can opt out of marketing emails by following the unsubscribe link in any such communication or by contacting support.
9. Third-Party Links and Services
The 2gt99 Platform may contain references to or integrations with third-party services, including game suppliers, payment processors, and analytics tools. These third parties operate independently and are governed by their own privacy policies. 2gt99 is not responsible for the privacy practices of any third party, and we encourage you to review the privacy documentation of any third-party service you interact with in connection with your use of the Platform.
Specifically, when you initiate a payment via bKash, Nagad, Rocket, Upay, or a bank transfer to or from your 2gt99 account, you are interacting with that payment provider's systems, and any personal data you provide directly to that provider is governed by their own privacy terms.
Similarly, game content delivered by Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi involves a data connection to those providers' gaming servers. The data transmitted to game providers is limited to what is technically necessary to deliver the game session and is governed by our data processing agreements with each supplier.
10. Updates to This Privacy Policy
2gt99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the features of the Platform. When we make material changes to this Policy, we will update the "Last Reviewed" date shown at the top of the document and, where changes are significant, notify registered players via the email address associated with their account or via a prominent notice displayed upon login.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information. Your continued use of the 2gt99 Platform following the publication of any amendment constitutes your acceptance of the updated Privacy Policy.
Previous versions of this Privacy Policy are available upon request by contacting our support team at [email protected].
Continue Exploring 2gt99
Now that you are familiar with how 2gt99 handles your privacy, explore our full range of games, sports betting markets, and promotions — all in a secure, SSL-protected environment built for Bangladesh players.