Responsible Gaming at 2gt99 — Play Smart, Stay Safe

Age Restriction Policy (18+)

2gt99 operates a strict minimum age policy. No person under the age of 18 is permitted to open an account, make a deposit, or participate in any form of gambling on our platform. This policy applies to all players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

At the point of registration, every applicant must confirm that they are 18 years of age or older. 2gt99 reserves the right to request documentary evidence of age at any time. Acceptable documents include a National Identity Card (NID), a valid passport, or a driving licence. Until satisfactory age verification is complete, withdrawal of funds from the account may be withheld.

Parental Controls

If you share a device or household with persons under the age of 18, we strongly encourage you to install third-party parental control software to prevent access to gambling websites. Tools such as browser-level content filters and device management applications can provide an effective barrier. 2gt99 recommends that parents and guardians proactively monitor the online activity of minors in their care.

Always log out of your 2gt99 account when you are finished playing, and never share your login credentials with anyone — including family members. Keeping your username and password confidential is the single most effective measure you can take to prevent unauthorised access by underage individuals.

Recognising Problem Gambling

Gambling is a popular form of entertainment enjoyed responsibly by millions of adults. However, for a small proportion of players, gambling can transition from a leisure activity into a compulsive behaviour that negatively affects their finances, relationships, mental health, and daily functioning. Recognising the early warning signs is the first step toward getting help.

Ask yourself the following questions honestly. If you answer "yes" to two or more of them, it may be time to use one of the responsible gaming tools available on your 2gt99 account or to seek professional support:

• Do you find yourself spending more money on gambling than you originally intended?
• Have you tried to cut down or stop gambling but found it difficult to do so?
• Do you gamble to escape stress, anxiety, boredom, or other negative emotions?
• Do you chase losses — that is, gamble more in an attempt to recover money you have already lost?
• Has gambling caused arguments, tension, or deception in your relationships with family or friends?
• Have you borrowed money, sold possessions, or neglected bills in order to fund your gambling?
• Do you feel restless, irritable, or anxious when you are not gambling?
• Has your gambling begun to affect your work, studies, or other responsibilities?

Deposit and Spending Limits

One of the most practical responsible gaming tools available on 2gt99 is the ability to set firm limits on how much you deposit into your account over a given time period. By predetermining a ceiling on your deposits in Bangladeshi Taka (BDT), you maintain control over your entertainment budget before you begin playing — rather than making spending decisions in the heat of a game session.

How Limits Work in Practice

When you set a deposit limit, it becomes active immediately. If you wish to lower your limit, the reduction also takes effect straight away — you can always make your limits more restrictive at any time without delay. If you request an increase to a limit, a mandatory cooling-off period applies before the higher limit comes into force. This deliberate delay is designed to prevent impulsive decisions made during a gambling session from overriding a considered budget you set when you were thinking clearly.

Once you reach your limit for the relevant period, 2gt99's system will automatically decline any further deposit attempts via bKash, Nagad, Rocket, Upay, or bank transfer until the period resets. You will receive a clear on-screen notification explaining why the deposit was declined and when your limit will next reset.

Time-Out and Cool-Off Features

Sometimes players need a short pause from gambling — perhaps after a run of bad luck, during a stressful period in their personal life, or simply to re-evaluate their habits. The 2gt99 time-out feature allows you to temporarily suspend your account for a defined period without committing to a longer self-exclusion.

Available Time-Out Durations

• 24 Hours — a brief overnight cooling-off period.
• 48 Hours — a weekend break or short pause.
• 7 Days — a one-week break to clear your head and reassess.
• 30 Days — a full month away from the platform.

During a time-out period, your 2gt99 account is suspended. You will not be able to log in, make deposits, place bets, or participate in any games or sports markets. Any promotional emails or bonus notifications will also be paused for the duration of your time-out. Importantly, a time-out cannot be cancelled early — once activated, it runs for its full duration regardless of requests to reinstate access.

How to Activate a Time-Out

1. Log in to your 2gt99 account and navigate to Account Settings.
2. Select the Responsible Gaming section from the left-hand menu.
3. Choose Time-Out and select your preferred duration from the available options.
4. Confirm your selection. The time-out takes effect immediately upon confirmation.
5. You will receive a confirmation notification to the email address registered on your account.

If you are unable to access your account to activate a time-out, contact the 2gt99 support team directly at [email protected] and a member of the team will apply the time-out on your behalf within one hour of your verified request.

Self-Exclusion Programme

For players who recognise that gambling has become a serious problem in their lives, 2gt99 offers a robust self-exclusion programme. Self-exclusion is a firm commitment — more binding than a time-out — that prevents you from accessing the 2gt99 platform for an extended period. It is the most powerful responsible gaming tool we offer, and we encourage anyone who is struggling to use it without hesitation.

Self-Exclusion Durations

• 6 Months — a substantial break to address gambling-related concerns.
• 1 Year — an extended period for more serious cases.
• 2 Years — a longer-term commitment to abstinence from the platform.
• Permanent (Indefinite) — no end date; the account is closed permanently with no option to reopen.

What Happens During Self-Exclusion

Once self-exclusion is activated, the following measures are put in place immediately:

• Your 2gt99 account is locked and you cannot log in for the duration of the exclusion period.
• Any pending withdrawal of funds will be processed and returned to you via your registered payment method (bKash, Nagad, Rocket, Upay, or bank transfer).
• All marketing communications, bonus offers, and promotional notifications will be permanently suppressed for the duration of the exclusion.
• Any attempt to create a new account during the self-exclusion period will be detected and blocked by our systems.

Requesting Self-Exclusion

1. Navigate to Account Settings → Responsible Gaming → Self-Exclusion while logged in, or contact support directly.
2. Select your preferred exclusion duration. For permanent exclusion, confirm by entering your account password.
3. Submit the request. Self-exclusion takes effect within a maximum of 24 hours of your verified request — we aim for immediate activation in most cases.
4. You will receive a written confirmation to your registered email address confirming the start date and end date (where applicable) of your exclusion.

Account Management Tools

Beyond deposit limits and exclusion options, 2gt99 provides a suite of account management tools designed to help you stay informed and in control of your gambling activity at all times.

Session Time Reminders

Configure an in-session reminder that appears as a notification at the interval of your choice — every 30 minutes, every 60 minutes, or every 90 minutes. The reminder shows your current session duration and cumulative wager total in BDT for that session, giving you a clear picture of your activity without requiring you to leave the game.

Activity History and Statements

Your full account history — including all deposits, withdrawals, bets placed, game sessions, and bonus transactions — is available in the Account → Transaction History section. You can filter by date range and export a statement in PDF format. Reviewing your activity history regularly is one of the most effective ways to stay aware of your gambling patterns over time.

Loss Limits

In addition to deposit limits, 2gt99 allows you to set a maximum net loss limit over a daily, weekly, or monthly period. Once your net losses reach the configured threshold, no further bets can be placed until the period resets. Like deposit limits, loss limits take effect immediately and reductions are instant, while increases require a 7-day cooling-off period.

Wager Limits

Players who prefer to control total betting volume rather than deposit amounts can set a maximum stake limit per individual bet, applicable across all casino games and sports betting markets on the 2gt99 platform. This is particularly useful for slot players who want to keep individual spins within a comfortable range.

Keeping Your Account Secure

Account security and responsible gaming go hand in hand. Always use a strong, unique password for your 2gt99 account, enable any available two-factor authentication options, and never share your credentials. If you suspect unauthorised access to your account, contact [email protected] immediately. A secure account is a controlled account.

Support Resources and Getting Help

If you feel that gambling is becoming a problem for you or someone you care about, please do not wait. Help is available and recovery is possible. The 2gt99 support team is your first point of contact, but we also encourage players to reach out to professional counselling services that specialise in gambling-related difficulties.

Contact 2gt99 Support

Our support team is available 24 hours a day, 7 days a week, at Bangladesh Standard Time (BST, UTC+6). You can reach us at the following address (plain text — not a clickable link):

[email protected]

When contacting us about a responsible gaming matter, please mention this clearly in your message so that your enquiry is prioritised and routed to our dedicated player welfare team. We will respond within one hour for urgent responsible gaming requests.

What Our Support Team Can Do for You

• Activate a time-out or self-exclusion on your behalf if you cannot access your account.
• Set or adjust deposit, loss, or wager limits at your request.
• Provide your full transaction and session history to help you understand your gambling patterns.
• Signpost you to professional support organisations where appropriate.
• Assist with account closure and the return of any remaining balance.

Professional Guidance

For players in Bangladesh seeking professional support for problem gambling, we recommend speaking with a qualified mental health professional or counsellor. Many hospitals and mental health clinics in Dhaka, Chittagong, Sylhet, and other major cities offer counselling services for behavioural addictions. The 2gt99 support team can provide further guidance on finding appropriate local resources upon request.

Our Commitment to Safer Gambling

Responsible gaming is not a box-ticking exercise at 2gt99 — it is a fundamental part of how we operate. We believe that a sustainable, trustworthy gambling platform is one that actively works to prevent harm, not simply one that complies with minimum standards. Our approach to safer gambling is built on four core principles:

• Prevention: We verify player ages rigorously, implement responsible gaming tools by default, and train our support staff to identify signs of problem gambling early.
• Transparency: We present clear, honest information about the odds of our games, the terms of our bonuses, and the tools available to manage gambling behaviour — all in plain English, without confusing jargon.
• Empowerment: We put control in the hands of the player. Every limit-setting tool, time-out option, and self-exclusion feature is accessible directly from the player's account dashboard without requiring approval from 2gt99.
• Support: We maintain a 24/7 support team specifically trained to handle responsible gaming enquiries with sensitivity, confidentiality, and urgency.

2gt99 is committed to continuous improvement of our responsible gaming programme. We regularly review our tools, policies, and staff training to ensure they reflect the latest understanding of problem gambling and the specific needs of our player community across Bangladesh. We welcome feedback from players on how we can strengthen our responsible gaming offering — please share your suggestions with us at [email protected].

Gambling at 2gt99 should always be a source of fun and entertainment. If it ever stops feeling that way, we are here to help you regain control — at any hour, any day, without judgement.